Head of Domestic Flexibility

About Flexitricity

Flexitricity connects flexible electricity customers to money.

Flexitricity is Britain’s leading demand response business, providing short-notice response and reserve energy which is cheaper and greener than conventional power stations. Flexitricity plays a key role in the renewable revolution and in the electrification of heat and transport.

Flexitricity pioneered aggregated demand-side response services (DSR) for electricity system balancing, and continues to lead this sector in volume, technical capability and innovation. Flexitricity aggregates small generators, energy storage sites and flexible commercial and industrial energy users, making their capacity available to utilities for periods of stress in electricity systems. Participating generators, batteries and loads are owned by third-party industrial and commercial energy users who partner with Flexitricity to profit from their flexibility.

To complement the core DSR offer, in October 2018 Flexitricity launched a unique energy supply offering, Flexitricity+. Flexitricity+ provides transparent market access for combined heat and power operators, battery developers, merchant generators and energy-intensive industrial sites. Using our 24-hour control room and live smart grid platform, we monetise the flexibility of our customers’ assets in on-the-day markets such as the Balancing Mechanism.

Flexitricity is a wholly-owned subsidiary of Quinbrook Infrastructure Partners. We are passionate and committed to sustainable and responsible business practice across all aspects of environment, social and governance, including delivering equal opportunities and an inclusive workplace. For more information on our ESG policies, you can visit the dedicated ESG section of our website.


About the role

Flexitricity believes that growing adoption of electric vehicles (EVs) and heat pumps by domestic electricity customers will soon create both a substantial challenge for electricity network operators and a large new flexible resource. We believe that electricity customers can be rewarded for responding to the availability of green power and stress in energy systems.

The key purpose of the role is to make this happen.

Working with colleagues in IT, Data Science, Operations, Commercial and Trading, the role holder will:

  • Establish and manage commercial partnerships with:
    • Customer-facing installers, operators and user-experience (UX) platform providers for EV chargepoints, heat pumps and other smart appliances
    • Domestic energy suppliers and traders
  • Specify and act as internal customer for new IT and data systems to be delivered by IT and Data Science, for:
    • Interfacing with customer devices through third-party UX platforms
    • Continuous modelling of real-time availability of flexible energy
  • Engage in market regulation in order to:
    • Ensure Flexitricity remains compliant in respect of its domestic customer interactions
    • Recommend possible regulatory changes to support domestic flexibility growth
    • Understand and properly implement regulatory and system operator requirements from the Balancing Mechanism to distribution networks
    • Represent Flexitricity at industry workgroups and events relevant to the role
  • Ensure success of domestic flexibility by:
    • introducing, launching and continuously improving performance of our domestic flexibility portfolio
    • building robust business processes to achieve excellence, customer satisfaction and regulatory compliance

Because of the overlap between domestic and industrial/commercial (I&C) customers in flexible energy consumption, the role will also support development of I&C flexibility.

The role will initially be within Strategy and Regulation but is expected to move to Commercial as the market matures.

The role has substantial interfaces across the rest of the business.

    About you


    • Educated to degree level or equivalent working experience
    • Able to understand and explain complex regulatory requirements, and to create and manage business process to implement these
    • Experience creating and managing complex commercial partnerships
    • Able to represent the interests of domestic energy users in regulatory and business environments
    • Able to understand complex systems, models and processes
    • Electricity market knowledge
    • Experienced user of office IT applications


    • Understanding of some of the core enabling regulations, such as Virtual Lead Parties, Market-Wide Half-Hourly Settlement and standards for Energy Smart Appliances
    • Experience working with the Balancing Mechanism or other National Grid ESO services, wholesale electricity markets, or distribution network operators
    • Familiarity with modelling of energy demand or consumer behaviour

    Personal Attributes:

    • Proactive and highly reliable
    • Capable of independent thought and action
    • A team player, willing to get involved in tasks across the business
    • Balances attention to detail with commercial focus
    • Driven to deliver success in pioneering business activities

    What you'll love about this role:

    The opportunity – a growing market for flexibility and great opportunity ahead being unlocked by the transformation of energy.

    The role – a genuine opportunity to launch a transformative business area with the dominant player in the sector.

    The location – in the heart of one of the best cities to live and work in Europe.

    The team – working with highly skilled and motivated individuals.

    What will be challenging about this role:

    The GB electricity market is highly specialised and in constant transformation.  Navigating a route for domestic flexibility through complex structures and codes will be a constant challenge.

    Career Development Opportunities:

    The role will begin in the Strategy and Regulation team, but is expected to move across to Commercial in due course.  In taking a concept from the beginning to full-scale commercialisation, the role holder will be driving a substantial change affecting the whole business and the wider industry.

    Company Culture:

    Highly professional; respected industry leaders

    Flexible and informal

    Fun, but hard working and focused

    Superb open plan offices in central Edinburgh, Scotland

    Employees & Offices

    Central Edinburgh, with potential for flexible working  

    The business is based in Edinburgh and occupies a superb office space overlooking Edinburgh Castle. Flexitricity employs 51 full-time staff. This expert team is dedicated to commercially optimising flexibility, and positively contributing to the decentralisation, decarbonisation and digitisation of Britain’s power system.

    Office address:
    Flexitricity Limited
    102 West Port
    Edinburgh EH3 9DN


    To apply, please email your CV with a covering letter highlighting your salary expectations to jobs@flexitricity.comPlease note that only successful candidates will be contacted. 

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